Refund policy
At Rovinta, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
1. Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2. Return Process
To start a return, please contact us at contact@rovinta.space.
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Approval: Items sent back to us without first requesting a return will not be accepted.
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Return Address: Once your return is approved, we will provide you with the specific return shipping address for our Florida facility.
3. Conditions for Returns
To be eligible for a return, your item must be in the same condition that you received it:
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Unused and in its original packaging.
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Including all tags, manuals, and accessories.
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You will also need the receipt or proof of purchase.
4. Return Shipping Fees
We believe in fair and transparent shipping policies for our collectors:
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For Defective or Damaged Products: If the product is incorrect, damaged by the carrier, or defective, Rovinta will provide a pre-paid return shipping label at no cost to you. (Return Shipping: No Cost).
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For Customer Remorse: If you purchased the wrong product or no longer want the item, the customer will be responsible for the actual cost of return shipping. (Return Shipping: Customer Responsibility).
5. Restocking Fees
To ensure a premium shopping experience, Rovinta does not charge any restocking fees on returned items.
6. Refund Timeline
Once we receive and inspect your return, we will notify you of the approval status.
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Approval: If approved, you will be automatically refunded on your original payment method.
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Processing Time: Refunds typically appear in your account within 5–7 business days.
7. Contact Information
Store Name: Rovinta
Legal Entity: THE SHOP 0520 LLC
Email: contact@rovinta.space
Phone: +1 681 690 2070
Address: 6005 NW Wolverine Rd, Port St. Lucie, FL 34986, USA